Real estate code
Real estate code
Honesty / Expertise / Cooperation
The Real Estate Code is a summary of the basic values, principles, rules of conduct, rights and obligations of the members of the REAL ESTATE UNION OF THE SLOVAK REPUBLIC.
REAL ESTATE UNION OF THE SLOVAK REPUBLIC
(1) THE REAL ESTATE UNION OF THE SLOVAK REPUBLIC, hereinafter also referred to as the “Union”, is an organization uniting persons operating on the real estate market.
(2) The Union's objective is to build mutual cooperation, increase the awareness and professionalism of members, contribute to the improvement of the business environment, protect consumers, represent the members of the Union and present their views and opinions to the legislature, public administrations, local and regional authorities and other entities. .
(3) Membership of the Union is voluntary. A member can be a natural person or a legal entity that meets the specified conditions. The conditions and manner of formation, termination of membership, admission and expulsion of members shall be determined by the internal rules of the Union.
(4) The symbol of the Union is the emblem. Every member of the Union shall be entitled to use the Union emblem. Details are regulated by an internal regulation.
General principles and obligations of a member
(1) A member acts honestly in the performance of activities, in accordance with good morals and honest business dealings. The member always acts in his own name or on behalf of the company he represents. He always provides services professionally, conscientiously and responsibly.
(2) A member must always behave in such a way as to ensure the trust of the client and those with whom he comes into contact.
(3) A member is an expert in the field in which he works and is constantly increasing his expertise.
(4) When providing services, the member always takes care of fulfilling the client's goals and prioritizes the interests of the clients over his own interests.
(5) A member provides services in areas which he is able to perform professionally and for which he has the authorization required by law. In matters beyond his professional qualifications, he undertakes to consult the details of the resolution of the business case with an expert or to invite the expert directly to resolve the case.
(6) A member shall speak and act in such a way as to preserve the good name of the Union.
(7) A member shall always behave in the performance of his activity in such a way that his conduct does not cause harm to another member or members of the Union.
(8) A member is obliged to respect the generally binding legal regulations of the Slovak Republic, the statutes and internal regulations of the Union.
(9) Where a member of the Union is a legal person, its representative shall make every effort to ensure that persons carrying out acts on its behalf respect the correctness, professionalism, professionalism and other principles on which the Union is founded.
Obligations of the member in relation to the client
(1) The member makes every effort to provide first-class services to the client with its expertise and approach.
(2) The member provides the client only with information that is true, accurate and current.
(3) A member must maintain appropriate discretion when performing an activity. He must respect professional secrecy, in particular he must not divulge any confidential information obtained from his client, cooperating member of the Union, partner or employer, whether present or past, or use such information without his express consent to his detriment.
(4) The member applies a polite, fair and impartial approach to all clients. In a conflict situation, he seeks the most suitable solution for the client (s) through reconciliation.
(5) The member is further obliged to:
(a) inform the client of the range of services it provides and of the remuneration (commission) associated with those services,
(b) keep the client informed of the progress of the case entrusted to him,
(c) notify the client without undue delay of all important acts and acquaint him with the essential documents which he receives or sends in connection with his business case,
(d) respond to client requests within a reasonable time,
(e) to carefully handle documents, documents and objects entrusted to it, to protect them from damage, loss, theft or destruction and to take all necessary measures to protect them from unauthorized persons,
(f) protect the client's personal data from misuse, loss or theft.
(6) In the event that a member receives an advance from the client for his remuneration (remuneration), he is obliged to use it only for the implementation of the business case in connection with which the advance payment was provided.
(7) In the event that a member receives funds from a client that do not have the character of remuneration for advice already provided, brokerage services or delivered goods, he is obliged to carefully store these funds, not use them contrary to the purpose and keep them separately from your property. After the implementation of each business case, the member is obliged to properly account for his remuneration to the client.
(8) If the client files a complaint against the provided service or payment, the member is obliged to handle it immediately, no later than within 30 days. If the complaint is justified, the member is obliged to immediately arrange a remedy, remove the unfavorable condition, or provide the client with a reasonable discount on the price of the service. If the complaint is unfounded, the member is obliged to notify the client in writing of the reasons for which he evaluated the complaint as unfounded.
COOPERATION BETWEEN MEMBERS
(1) The members of the Union shall behave in a fair and courteous manner in all circumstances.
(2) Members shall prefer mutual cooperation to cooperation with third parties (non-members of the Union).
(3) Members shall endeavor to use their best endeavors to avoid possible disagreements, conflicts or misunderstandings between them, their clients or their representatives.
(4) Each member is obliged to refrain from any actions that could lead to or result in the takeover of the client to another member of the Union in order to exclude him from the business case, or to discourage the client from cooperating with another member of the Union.
(5) More detailed rules on cooperation between the members of the Union are governed by the internal rules of the Union.
OTHER AND FINAL PROVISIONS
(1) Internal regulations determine disciplinary offenses (sanctions), sanctions and the manner of conducting disciplinary proceedings.
(2) The Code is an internal regulation of the Union. The Union's internal rules shall be binding on all members of the Union. The Union reserves the right to amend, supplement or repeal this Code by issuing a new Code or internal regulations, in particular as a result of changes in the legislative, economic, business, technical environment or the needs of the members of the Union. The Union is entitled to implement the various parts of this Code in the form of internal rules, which are directives and resolutions issued by the Presidency of the Union. The new wording of the Code or the internal regulation has no retroactive effect. Unless otherwise stated in the internal regulation, the internal regulation shall enter into force and effect on the day of issue (by publication on the Union's website - www.realitnaunia.sk) and shall become binding on all members of the Union on that day.
(3) If a member does not agree with the change of the code or internal regulation of the Union, he is entitled to express his disagreement by a written notice delivered to: REALITNÁ ÚNIA SLOVENSKEJ REPUBLIKY, with registered office: Májkova 3, 81107 Bratislava within 15 calendar days from the effective date ( new or amended) code or directive. If a member expresses its disagreement within that period, the notification of its notification to the Union shall terminate the membership of the member in the Union, including all rights and benefits associated with membership in the Union.
(4) This Code shall enter into force and effect on 1 June 2014.